2X CONSULTING LTD (or ‘we’,’us’, ‘our’) understand concerns about privacy and work hard to comply with relevant data protection laws. Welcome to our website, commerceaccel.com (the “Website”). The Website is provided in respect of our global operations headquartered out of Oxford, England, UK. 2X CONSULTING LTD is registered under company number 08866753 in England and Wales, with its principal place of business and registered office at Unit 1 Kings Meadow, Ferry Hinksey Road, Oxford, England, OX2 0DP.
Collection of Information
The types of personal information that we collect will depend on the nature of your dealings with us.
Information You Provide to Us
We collect information you provide directly to us. For example, we collect information when you make a purchase, communicate with us via third party social media sites, sign-up to receiving marketing communication, use our website or otherwise communicate with us.
The types of information we may collect, or process include:
(1) identifiers, such as your full name, email address, postal address, phone number unique personal identifier, online identifiers, internet protocol address.
(2) commercial information, such as records of products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
(3) professional information such as company name, company payment information, and business contact information (e.g., business phone number, address, or email).
(4) payment card information.
(5) Any other information you choose to provide.
Information We Collect Automatically When You Use our Services
When you access or use our Services, we automatically collect information about you, including:
Log Information: We log information about your use of the Website, including the type of browser you use, access times, pages viewed, your IP address, your general location and the page you visited before navigating to our Website.
Transactional Information: When you make a purchase, we collect information about the transaction, such as purchase details, purchase price, and date and location of the transaction. We or a designated third party may collect payment and payment card information when you subscribe to our paid Services or purchase additional services.
Device Information: We collect information about the computer or mobile device you use to access our Services, including the hardware model, operating system and version, unique device identifiers and mobile network information.
Information Collected by Cookies and Other Tracking Technologies:
Information We Derive
We may derive information or draw inferences about you based on the information we collect. For example, we may make inferences about your location based on your IP address. We may also infer information about your email and contact preferences based on how you respond to our communications with you, what information you find helpful, and what type of communication language most resonates with you.
Use of Information
We use the information we collect to provide, maintain and improve our Services, such as to administer your account and to provide you with insights to help you optimize your use of our platform. We use data for analytics and measurement to understand how our services are used. For example, we analyse data about your visit to our sites to do things like optimise product design.
We may also use the information we collect to:
- Provide and deliver the services you request, process transactions and send you transaction-related information, including confirmations and invoices.
- Respond to your comments, questions and requests and provide customer service.
- Communicate with you about services, offers, promotions, and provide news and information we think will be of interest to you.
- Comply with our financial obligations.
- Personalise your experience on our website.
- Cooperate, evaluate and improve our business (including developing new services, enhancing and improving our services, analysing our services, managing our communications, performing data analytics and market research, and performing accounting, auditing and other internal functions).
- Protect against identity theft and prevent fraud and other criminal or undesirable activity.
- Market our services to you or your company.
- Comply with and enforce applicable legal requirements, relevant industry standards and our policies, including this website privacy notice.
Under the General Data Protection Regulation (GDPR), the lawful basis we rely on for processing this information are:
(a) Your consent.
(b) We have a contractual obligation.
(c) We have a legal obligation.
(d) We have a legitimate interest.
We believe in respecting your privacy. We do not collect any personally identifiable data from visitors to this website other than when you subscribe to any of our services.
If you subscribe to attend one of our conferences or other events, we will ask you for a minimal amount of personal data to enable us to process your booking, to keep you informed of any developments concerning your attendance at the conference or event and for administration purposes. Our legal basis for processing your personal data for these purposes is contractual (Article 6(1)(b) GDPR).
If you opt-in to receiving marketing information about our events and/or related services, you are giving us your explicit consent under Article 6(1)(a) GDPR to process your personal data for these specific purposes. This consent can be withdrawn at any time.
The personal data you provide us with when subscribing for our services will be used only for the purposes of providing you with and improving those services. Some data elements, e.g. job titles and company names, may be aggregated on an anonymised basis for analytical and statistical purposes to enable us to improve our services.
Protection of your Personal Information
We take all reasonable care and apply necessary technical and organisational measures to protect your personal data. Where we employ data processors to process your data on our behalf, we ensure that the necessary contractual protections are in place.
We will not sell your personal data under any circumstances. We will not transfer your personal data to any third parties unless you have specifically consented to this under our marketing terms, other than to our data processors who will be contractually bound to process your data only in accordance with our instructions and to keep your data secure.
We will only share or transfer personal data to entities located outside of the country in which the information was originally collected in accordance with the law to ensure your rights are appropriately protected.
We do not ourselves transfer your personal data outside of the EU/EEA. However, certain of our data processors may do so and where this occurs, such transfer will only be to the USA and will be carried out under the EU and UK Standard Contractual Clauses.
Sharing of Information
We often need to engage other companies and individuals to help us operate and provide the Services. We do not disclose personal information we obtain about you, except as described in this website privacy notice.
We may share your personal information with service providers who perform services on our behalf – such as hosting our website, relationship management or data analytics. This is only done for the purposes described in this website privacy notice. We do not authorise our service providers to use or disclose the information that we collect except as necessary to perform services on our behalf or comply with legal requirements.
We also may disclose information about you:
- if we are required to do so by law or legal process (such as a court order),
- in response to requests by government agencies, such as law enforcement authorities,
- to establish, exercise or defend our legal rights,
- when we believe disclosure is necessary or appropriate to prevent physical or other harm or financial loss,
- in connection with an investigation of suspected or actual illegal activity,
- in the event we sell or transfer all or a portion of our business or assets (including in the event of a reorganisation, dissolution or liquidation),
- where we have a legitimate interest in doing so and your rights as a data subject are not adversely impacted, or
- otherwise with your consent.
We will not share information about you, except in the following circumstances, or as otherwise described in this Privacy notice:
- You have provided your consent to share your personal data with third parties, for instance our sponsors, for the purposes of electronic marketing.
- With related bodies corporate, vendors, consultants and service providers who need access to such information to carry out work on our behalf, such as companies that assist us with web hosting, payment processing, fraud detection and prevention, and customer service support providers;
- With our lawyers and other professional advisors where necessary to obtain advice or otherwise protect and manage our business interests;
Safeguarding Your Information
We do not collect payment information from you except to the extent that we forward your payment request directly to our merchant services provider, which is with neither the ability nor the intent to intercept or collect any such payment data.
The Merchant Services Provider only receives information necessary to verify that any payments between yourself and we are authorized. The Merchant Services Provider will use encrypted tools to communicate with your designated payee institution, or whatever other account you use to pay for orders to us. Your credit card information or other payment information is not retained by us except as provided below. We do not maintain records of your credit card number or other payment information.
Retention of Personal Information
To the extent permitted by applicable law, we retain personal information as long as necessary.
Our aim is always to comply with the GDPR which necessarily means that we only hold the personal data that we need and for so long as we either need or can reasonably justify holding it.
In accordance with the principle of minimising data retention, we will retain your personal data only for so long as is necessary for the purposes for which it was acquired, subject to legal and other relevant requirements, in accordance with our data retention policy, as follows:
Data acquired for contractual purposes: 7 years
Data acquired through marketing activities: 2 years
At the expiry of the relevant data protection period, personal data will be deleted.
How We Protect Personal Information
We maintain administrative, technical and physical safeguards designed to protect the personal information we obtain through our website against accidental, unlawful or unauthorised destruction, loss, alteration, access, disclosure or use.
Children’s Personal Information
Our website is designed for a general audience – and primarily a business audience. It is not directed to children. We do not knowingly collect or solicit personal information from children – i.e., individuals under the age of 16 – through our website. If we learn that we have collected personal information from a child, we will promptly delete that information from our records. If you believe that a child may have provided us with personal information, please contact us as specified in the How to Contact Us section of this website privacy notice.
Automated Collection of Data
When you use our website, certain personal information may be obtained by automated means, such as browser cookies, web beacons, device identifiers, server logs, and other technologies.
Third-Party Web Analytics Services
We may obtain personal information about your online activities over time and across third-party websites, devices and other online services. In addition, our website may use third-party online analytics services, such as those of Google Analytics. The service providers that administer these analytics services use automated technologies to collect data (such as email address, IP addresses, cookies and other device identifiers) to evaluate, for example, use of our website and to diagnose technical issues. To learn more about Google Analytics, please visit http://www.google.com/analytics/learn/privacy.html. You may opt out of Google Analytics by visiting https://tools.google.com/dlpage/gaoptout?hl+en=GB.
Through our website, both we and certain third parties may collect information about your online activities to provide you with advertising about products and services tailored to your individual interests. Where required by applicable law, we will obtain your consent for the processing of your personal information for such direct marketing purposes. Occasionally, you may see advertisements for us on other websites or mobile apps – this would be when we participate in advertising networks. Advertising networks allow us to broadcast advertising to internet user groups that are selected based on demographic data, users’ inferred interests, location and browsing context. These networks track users’ online activities over time by collecting information through automated means, including through the use of browser cookies, web beacons, device identifiers, server logs, web beacons and other similar technologies. The advertising networks use this information to show advertisements that may be tailored to individuals’ interests, to track users’ browsers or devices across multiple websites and apps, and to build a profile of users’ online browsing and app usage activities. The information our advertising networks may collect includes data about users’ visits to websites and apps that participate in the relevant advertising networks, such as the pages or advertisements viewed, and the actions taken on the websites or apps. This data collection takes place on third-party websites and apps that participate in the advertising networks.
To learn how to opt out of advertising network interest-based advertising in the European Union, please visit www.youronlinechoices.eu.
Legal rights: Your Rights and Choices
We offer you certain choices in connection with the personal information we obtain about you. To update your preferences, update or correct your information, limit the communications you receive from us, or submit a request, please contact us directly – see the How to Contact Us section. You can also unsubscribe from our marketing mailing lists by following the “Unsubscribe” link in our emails.
Under EU law and UK law, all data subjects to whom the UK DPA 2018 and EU General Data Protection Regulation (GDPR) applies have certain rights including to:
Your rights include the following:
- The right at any time to withdraw your consent to the processing of your personal data for marketing purposes.
- The right to be informed of what personal data we hold, how we obtained it, who we may have shared it with and why and how long we intend to keep it.
- The right to have your personal data rectified in the event that it is inaccurate or incomplete.
- The right to request the erasure of your personal data (also called the right to be forgotten), subject to our retention policy.
- The right to restrict the processing of your personal data.
- The right to data portability (i.e. transfer of your personal data at your request to another organisation).
- The right to be informed of any automated profiling (We currently do not process your personal data in this manner).
Your rights above can be exercised free of charge by contacting us as described below.
In all cases, we will need to satisfy ourselves of your identity before we can action a subject access request under the GDPR. We will usually require proof of identity such as a passport or driver’s licence. You can exercise any of your rights as a data subject under the GDPR by contacting us directly –see How to Contact Us.
If you feel that any of your rights have been infringed, you have the right to lodge a complaint with the Information Commissioner’s Office (www.ico.org.uk).
Other Online Services and Third-Party Features
Our website may provide links to other online services and websites for your convenience and information, and may include third-party features such as apps, tools, widgets and plug-ins. These services, websites, and third-party features may operate independently from us. The privacy practices of these third parties, including details on the information they may collect about you, are subject to the privacy statements of these parties, which we strongly suggest you review. To the extent any linked online services or third-party features are not owned or controlled by us, we are not responsible for these third parties’ personal information practices.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us if you wish to make a request.
How to Contact Us
You can contact us in relation to any privacy matter including our use of your personal data or to exercise your rights by using the following contact details and providing details of your request.