Amit RG

Co-founder CEO, Richpanel

Amit is the CEO of Richpanel; A customer service platform for E-commerce brands. Richpanel is leveraged by 1500+ DTC and E-commerce brands as their customer service infrastructure that helps them deliver an amazon-like CS and brings down their ticket volume by 60%.

Amit’s Keynote:

Amazon-like customer experience: Reduce the support load by 50% for the holiday season

The order-to-ticket ratio is the highest during the holiday season and the support teams are beyond burned despite careful capacity planning, and training. Amit will be discussing how E-commerce CS teams better prepare for the holiday season without having to hire more interim agents. He will also be sharing tactical playbooks to reduce agent load by about 50% by setting up an Amazon-like self-service experience.

Order to Ticket Ratio trends
Pre-holiday customer readiness readiness
How to pre-empt customer queries during the holiday season
Agent enablement checklist for the holiday season
How can E-commerce brands eliminate 50% support queries through self-service

Schedule

11:00 - 11:15 EST Orientation and Welcome

11:15 - 11:30 EST Opening Keynote: The Mindset to Thrive this Q4

Founder Strategy

11:15 - 11:30 EST Opening Keynote: The Mindset to Thrive this Q4

Founder Strategy

11:15 - 11:30 EST Opening Keynote: The Mindset to Thrive this Q4

Founder Strategy

11:30 - 12:15 EST Panel: Founders Q4 Strategy Roundtable 1

Founder Strategy

11:30 - 12:15 EST Panel: How to Approach Q4 Social Advertising in a Downward Economy

Retail Media

11:30 - 12:00 EST Keynote 1: Inventory Management: Turning excess inventory into cash and avoiding stock out

Operations

12:15 - 13:00 EST Panel: Founders Q4 Strategy Roundtable 2

Founder Strategy

12:15 - 13:00 EST Panel: Ways Consumer Brands Can Continue to Deliver Value amidst Rising Inflation

Operations

12:00 - 12:30 EST Keynote 2: Email and SMS Marketing

Lifecycle Marketing

13:15 - 14:00 EST Panel: How to Navigate Your Targeting and Marketing in a Cookieless World

Customer Data

13:15 - 14:00 EST Panel: Highly Effective Retention Marketing Strategies for Q4 and 2023

Lifecycle Marketing

12:30 - 13:00 EST Keynote 3: Holiday Customer Service: Scaling your operations for seasonal growth

Customer Experience

13:00 - 13:30 EST Keynote 4: Abruptly Demonstrate Value: How to Open a Performance Video Ad

Retail Media

13:30 - 14:30 EST Keynote 5: Amazon-like customer experience: Reduce the support load by 50% for the holiday season.

Content and Creatives Creation

Amit RG

14:30 - 15:00 EST Keynote 6: No Best Practices: 7 Surprising Split Tests

Customer Experience

15:00 - 15:30 EST Keynote 7: Proven and Emerging Ecommerce Strategies to Engage Gen Z in a 10 second attention world

Retail Media

15:30 - 16:00 EST Keynote 8: Are you building your ecommerce in a world of 10 second attention spans?

Content and Creatives Creation

15:30 - 16:00 Keynote 9: How to Drive Loyalty and Retention with Exception CX

Customer Experience

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